Full Time

Donor Relations Assistant - Washington, DC

Jewish Federation of Greater Washington North Bethesda MD

Department:  Financial Resource Development (FRD)
Reports To:    Senior Director, Campaign Strategy and Management 

While Federation’s team is currently working remotely, candidates should be located in or willing to relocate to the Greater Washington (DC, MD, and Northern VA) region. 
Organizational Vision, Mission, and Function
The Jewish Federation of Greater Washington envisions an open, connected, and vibrant Jewish community that cares for each other, fosters Jewish learning and journeys, embraces Jewish peoplehood and Israel, and acts as a force for good in the world. As a mission-driven non-profit organization, we work to inspire, build, and sustain vibrant Jewish life in a changing world by mobilizing our community incommon purpose, intentional innovation, and effective action. Learn more at shalomdc.org.

Position Overview
The Donor Relations Assistant in Federation’s Financial Resource Development (FRD) Department  fills a key role in ensuring the success of our fundraising efforts through positive donor relations, providing the highest levels of customer service, while relying on data, reports and processes to inform their work and outreach.  Sitting within the Campaign Strategy and Management (CSAM) team, key responsibilities for this role include responding to donor inquiries, supporting the campaign team in providing top customer service to their donors, data hygiene and management, and reporting. This role serves as a liaison between the CSAM team, other divisions within FRD, and to our Donor Operations Center.  The Donor Relations Assistant must be a team player with a drive for excellence, attention to detail, and the ability to communicate effectively with all internal and external stakeholders.

The salary range for this position is $40,000 – 50,000/year DOE

Primary Responsibilities
  • Learn all aspects of Federations donor database 
  • Utilizes the database to maintain donor information, conduct donor/ gift research, enter interaction reports, pull exports, and maintain donor data hygiene 
  • Provide high-level customer service to donors through management of “info” email inbox, donor relations hotline responding to general inquires, outreach via stewardship and solicitation phone calls, text campaign management, and aiding donors with pledge fulfillment 
  • Campaign reporting and data management, including but not limited to: weekly gift reports, acknowledgements, reminders, obituaries, matching gift and event registrations.  
  • Lead and implement various donor data hygiene projects, including specific data QC projects on monthly/quarterly basis and coordination with UJEF data 
  • Review current Donor Relations / data management processes and work with other Federation team members to build and implement more efficient systems  
  • Perform some administrative tasks such as managing calendars and submitting expenses

Background, Qualifications and Success Factors 
  • Detail oriented and highly organized
  • Positive, can-do, go getter attitude with a customer-service mindset
  • Implement internal data processes, with the ability to synthesize and explain the outcomes of the process to external stakeholders, such as donors
  • Leads with curiosity and asks thoughtful questions towards a goal of refining existing processes and systems 
  • Ability to work independently, perform well under pressure, balance multiple tasks/requests and exhibit sound judgment
  • Effective communication skills and comfortable in managing and following up with colleagues at all levels of the organization 
  • Proven ability to work collaboratively and effectively with team members at all levels
  • Flexibility and ability to adapt to changes and shifting priorities.
  • Proficiency in Microsoft Office, specifically excel, and comfortable with and open to new technology
  • Commitment to the mission of The Jewish Federation
  • Knowledge of the Jewish community, its customs and practices is preferred
A People-Friendly Workplace
The Jewish Federation of Greater Washington is an equal opportunity employer offering people friendly environment, including: 
  • excellent health care and retirement benefits 
  • generous time off 
  • flexible work options 
  • opportunities and an annual stipend for continued professional development 
  • access to the JPRO Network, which connects, educates, inspires, and empowers professionals working in the Jewish nonprofit sector
You can apply online at https://shalomdc.bamboohr.com/jobs/view.php?id=32&source=aWQ9MzA%3D for this exciting opportunity!