From Abraham’s Tent to Luxury Hotel: Shifting Customer Service to Customer Experience
What is legendary customer service? And how does providing legendary customer service engage more community members AND keep employees enthusiastic and excited? Even though Abraham was the patriarch of hospitality, we haven’t always passed down the best practices in being welcoming, meeting needs, being proactive, seeing complaints as opportunities to improve, evaluating our service, etc. In this program, we will look at what one of the world’s leading luxury hotel brands is doing differently from its competition by engaging employees and customers in a unique way and learn how we can apply these techniques in our Federations. Join us to find out how your staff and volunteers can create legendary service in your organization.