Careers/Leadership Center

Job Title: Director of Contributor Account Relations

Date Last Updated: 4/18/2013
Job ID #: 10557

Role/Job Category: Campaign/Financial Resource Development
Organization Name: Jewish United Fund/Jewish Federation of Metropolitan Chicago
Location: Chicago, Illinois
Status: Full-Time

Description: 

Director of Contributor Account Relations
Jewish United Fund of Metropolitan Chicago

DUTIES:
The Director of Contributor Account Relations oversees the Contributor Account Relations Department (CARE), which includes JUF/JF campaign collection efforts, the CARE hotline, JUF donor account-related matters, and the supervision of two CARE administrative assistants. With a particular focus on donor relations and customer service, he/she interacts with campaign, endowment and accounting staff to ensure the strategic and effective collection of funds according to established and agreed upon goals and expectations.  He/she also serves as the staff liaison to the chairman of the CARE committee and coordinates the lay and professional assignment process.

RESPONSIBILITIES:

  • Assumes primary responsibility for establishing and implementing the infrastructure for the collections process.  Develops and executes a strategic plan for the collections campaign including billing, letter writing, electronic communications, and the lay and professional assignment process. 
  • Communicates with donors at all levels regarding their accounts and payment needs.  Oversees the management of the CARE hotline and supervises two CARE administrative assistants.
  • Actively engages with the Campaign and Accounting Departments on all aspects of billing and payment processing.  Facilitates pledge and payment adjustment process in accordance with organizational policies.
  • Collaborates with Development Officers and senior management on all aspects of the collections process.
  • Manages all aspects of the CARE committee and all collections related information.

REQUIREMENTS:

  • Bachelor’s degree from an accredited institution.
  • Must have a minimum of six years of experience in fundraising at a non-profit institution, donor or customer relationship management, or related fields.
  • Must have strong interpersonal, supervisory and customer service skills.
  • Excellent communication skills, both written and oral; ability to influence and engage a wide range of donors and build long-term relationships.
  • Strong organizational and time management skills with exceptional attention to detail.
  • Ability to work independently, but also a team player who will productively engage with others at varying levels of seniority within and outside JUF.
  • Flexible and adaptable style; a leader who can positively impact both strategic and tactical fundraising initiatives and think creatively in the pursuit of the job objectives.
  • Demonstrated proficiency in computer software skills and use of technology, including in all Microsoft Office Suite of Products.
  • Knowledge of and/or experience in the Jewish community or communal institutions a plus.

 




Desired Education Degree/Level: Bachelor's

Career Level: 5-10 yrs. experience

How To Apply
Contact For Job: JFNA-MCLE-RW
Contact Title: Consultant
Preferred Contact Method: E-mail
Submit Resume to: personnel@jewishfederations.org
Additional Information: 


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